DeLonghi Maestosa EPAM960.75.GLM Review: Introduction
This comprehensive DeLonghi Maestosa EPAM960.75.GLM review synthesizes feedback from 12 verified owners to determine if this premium, fully automatic bean-to-cup machine justifies its significant investment. With an impressive average rating of 4.5 out of 5 stars, the DeLonghi Maestosa EPAM960.75.GLM positions itself at the apex of home coffee luxury, promising a barista-grade experience at the touch of a button. This analysis will explore whether it delivers on this promise or if its high cost reveals critical flaws.
The overwhelmingly positive rating distribution provides an immediate indicator: 7 users (58%) awarded a perfect 5-star score, while another 4 (33%) gave it a strong 4 stars. Only a single reviewer offered a middling 3-star rating, with no scores lower than that. This suggests that for the vast majority of buyers, the Maestosa is a highly satisfying appliance. This DeLonghi Maestosa EPAM960.75.GLM review will delve into the specifics of what delights owners and what minor grievances hold it back from universal perfection.
Key Features of DeLonghi Maestosa EPAM960.75.GLM
The DeLonghi Maestosa EPAM960.75.GLM is the flagship super-automatic machine, packed with technology aimed at replicating a professional cafe. Based on user experiences and specifications, its standout features include:
- Twin Bean Hoppers: A signature feature allowing users to store two different types of beans (e.g., regular and decaf) and select between them via the menu.
- Integrated Professional Grinder: A high-quality conical burr grinder with adjustable settings for precise extraction.
- Automatic Milk System with Cool Control: An integrated milk carafe that keeps milk cold and connects automatically to the machine for hands-free frothing and dispensing.
- Full-Color Touchscreen Display: Provides an intuitive interface with on-screen instructions and drink customization.
- Connectivity (Bluetooth): Allows control via a smartphone app, enabling users to create and select drink recipes remotely.
- Extensive Customization: Users can save personalized drink profiles, adjusting strength, temperature, volume, and milk texture for numerous beverages.
- Multi-Beverage Capability: Brews espresso, coffee, cappuccino, latte, hot milk, iced coffee, and hot chocolate.
- Sleek, High-Gloss Design: Described by users as a “work of art” and “luxury” with its made-in-Italy aesthetic.
- Automatic Cleaning & Rinsing Programs: Simplifies daily maintenance.
DeLonghi Maestosa EPAM960.75.GLM review: Pros & Cons
Analyzing all user feedback reveals a clear picture of what makes this machine exceptional and where it falls slightly short of the ideal.
Pros: What Users Absolutely Love
- Unmatched Coffee Quality & Convenience: The most praised aspect. Users consistently describe the coffee as “barista made,” “fantastic,” and “beautiful coffee every time.” The one-touch operation for complex drinks is transformative. “It makes excellent coffee, is very intuitive to use… and you have your coffee and are out the door quickly,” said one 18-month owner.
- The Dual Bean Hopper System: This feature is a game-changer for households with decaf drinkers or those who enjoy variety. “Great how we can use two different beans just choose in menu which one you want to use,” highlighted a 5-star review.
- Intuitive Touchscreen & App Control: The interface receives high marks for clarity. “Very clear screen and very easy to navigate,” noted one user, while another loved that their “kids love the app as they can make drinks from another room.”
- Automatic, “Cool Control” Milk System: When working correctly, this is a huge convenience. It delivers creamy, textured milk automatically, eliminating the need for a separate frothing jug. “It also creates the perfect creamy milk just like barista made,” raved a user.
- Luxury Design & Build: Owners take pride in the machine’s appearance, calling it a “work of art” and noting its “sleek made in Italy design.”
Cons: The Points of Contention
- Drink Temperature Can Be Insufficient: This is the most common critique among the 4-star reviews. One user who paid “almost $4000” stated, “temperature of the coffees are never hot,” requiring them to reheat drinks in the microwave—an unacceptable compromise at this price.
- High-Maintenance Glossy Exterior: The beautiful design comes with a practicality cost. A user switching from a matte-finish machine noted, “Will get dirty easily because of all the gloss,” making it a fingerprint magnet.
- Touchscreen Interface Limitations: Surprisingly, the touchscreen does not support swipe gestures. “The touch screen does not swipe like a smartphone but you need to use the arrows,” which feels outdated for a premium product.
- Bluetooth-Only Connectivity: Some users expected Wi-Fi, especially if coming from older models that had it. “I can’t understand why I had the wifi with the primadonna and only Bluetooth with the Maestosa,” commented a 4-star reviewer.
- Milk Frothing Consistency Issues: A minority report mentions problems with the milk system, with one user stating flatly, “The milk dispenser do not make any foam.” This suggests possible variability in performance or user error.
Customer Experience Analysis
Owning the DeLonghi Maestosa EPAM960.75.GLM is described as a transformative, almost luxurious daily ritual, albeit with a few ergonomic quirks.
“Our Maestosa (we call her Davina DeLonghi!) Is an amazing household helper who makes fantastic coffees and delivers them just how you like it.”
Setup & Initial Use: The learning curve is reported to be gentle, thanks to the clear on-screen instructions. Users appreciate the guided setup for adjusting grind size and strength to match their preferred beans. The ability to immediately craft a wide variety of cafe-quality drinks is a source of delight and often leads to increased coffee consumption, as multiple users humorously noted.
Daily Enjoyment & Customization: The core experience is overwhelmingly positive. The convenience of having two beans on tap, the app-based remote control, and the consistent quality of both espresso and milk frothing create a deeply satisfying user experience. It demystifies the “home barista” process while delivering exceptional results.
Maintenance & Cleaning: The automatic rinse and clean cycles are appreciated for simplifying upkeep. However, the high-gloss exterior requires regular wiping to maintain its pristine look, which some find to be a minor chore. The process for more thorough cleaning, like descaling, is aided by the interactive display.
Long-Term Satisfaction: Reviews spanning from 2019 to 2025 show enduring satisfaction. Users with the machine for 18 months or more remain as enthusiastic as new owners, indicating good long-term reliability and performance consistency. The machine becomes a beloved centerpiece of the kitchen routine.
DeLonghi Maestosa EPAM960.75.GLM Performance Review
Performance is where the Maestosa largely earns its stripes, excelling in its primary mission with a few notable exceptions.
Brew Quality & Customization: Performance is rated as exceptional. The combination of the professional grinder, precise temperature control (for brewing), and extensive customization options allows users to dial in a perfect shot. Users report achieving a taste indistinguishable from their favorite local cafe. The dual hopper system performs flawlessly, offering seamless switching.
Milk System Performance: Generally excellent, the Cool Control system is praised for producing barista-quality microfoam and steamed milk automatically. However, isolated reports of it not frothing or the drinks not being hot enough point to a potential inconsistency—either in certain units or in user expectations/setup. For most, it works perfectly.
Speed & Usability: The machine heats up quickly and delivers drinks in a reasonable time frame for a super-automatic. The touchscreen and app are functional and user-friendly, though the lack of swipe gestures and Wi-Fi feels like a minor performance oversight on such a high-end device.
Temperature Consistency: This is the most significant performance caveat. While the brew temperature may be accurate, the final drink temperature—especially for milk-based beverages—is cited by several as not being piping hot. This is a critical flaw for enthusiasts who prefer very hot drinks and is surprising for a machine in this class.
Value for Money Assessment
Assessing the value of the DeLonghi Maestosa EPAM960.75.GLM is nuanced, balancing undeniable quality against a very high price tag.
For the Coffee Connoisseur Seeking Ultimate Convenience: If your priorities are top-tier coffee quality, the unique dual-bean flexibility, and fully automated luxury without compromise (except perhaps temperature), the Maestosa can represent good value. It consolidates the functions of a high-end grinder, espresso machine, and frother into one sleek, intelligent unit. Over years of use, the cost-per-drink becomes reasonable compared to daily cafe visits.
The Temperature & Feature Quibbles: The value proposition is slightly undermined by the reported lukewarm drinks and the somewhat dated touchscreen interaction. For nearly $4,000, buyers rightly expect every detail, including drink temperature and interface fluidity, to be impeccable. These shortcomings make the price harder to justify when compared to slightly less featured, but equally capable, models.
Comparison to Lower-Tier Models: One 4-star reviewer provided a crucial insight, comparing it to a cheaper DeLonghi model (ECAM 650.85). They concluded that while the Maestosa made better coffee, the difference in performance was not proportional to the $600 price difference. This suggests diminishing returns at the very top end.
Ultimately, 11 out of 12 reviewers (92%) believe the machine offers good to exceptional value, which is a powerful endorsement of its overall worth despite the cost.
Alternatives to DeLonghi Maestosa EPAM960.75.GLM
If the price or specific drawbacks give you pause, consider these alternatives within the premium super-automatic space:
- DeLonghi Dinamica Plus: A direct step-down model that retains high-quality brewing and milk automation but typically features a single bean hopper and a less advanced interface. Often represents a significant cost saving. Check DeLonghi Dinamica Plus on Amazon.
- Jura E8 or Z10: Jura is DeLonghi’s chief rival in the premium segment. The Jura E8 offers similar one-touch milk capability and excellent brew quality, often praised for its performance. The Z10 includes dual bean hoppers and more granular drink customization, serving as a direct competitor. Search for Jura E8 on Amazon.
- Miele CM 6360: Another high-end contender known for German engineering, durability, and excellent milk frothing. It integrates seamlessly into smart home systems but may lack the dual bean feature.
- Keeping Your Current Machine: As one reviewer noted, upgrading from a high-end model like a Primadonna Soul for just the dual hopper may not be worth it, as you might lose preferred features (matte finish, Wi-Fi).
For the full specifications and potential promotions, visit the DeLonghi official website.
DeLonghi Maestosa EPAM960.75.GLM review: Final Verdict
This DeLonghi Maestosa EPAM960.75.GLM review concludes that this machine is a nearly flawless execution of premium home coffee automation, deserving its high ratings, but it is not without its ironic compromises.
The DeLonghi Maestosa EPAM960.75.GLM stands as a testament to what a fully automatic machine can achieve: breathtakingly good, consistent coffee with unparalleled convenience. Its dual bean hoppers are a killer feature for many households, and its design and build quality are exceptional. For those who can afford it, it will likely be a source of daily joy for many years.
However, its few flaws are conspicuous at this price point. The issue of drinks not being served piping hot is a significant functional shortcoming for a luxury appliance. The high-maintenance glossy finish and the non-swiping touchscreen feel like unforced errors in an otherwise meticulously engineered product.
Final Recommendation:
- BUY the DeLonghi Maestosa EPAM960.75.GLM if: You are a serious coffee lover with a generous budget who values the ultimate in convenience and customization, especially the dual bean hopper. You must be willing to potentially accept drinks that are “very hot” but not “piping hot,” or be prepared to tweak settings extensively.
- RECONSIDER if: Drink temperature is your non-negotiable priority, you dislike glossy surfaces, or the price difference between this and a Dinamica Plus or Jura E8 seems too large for the incremental benefits you’ll receive. A hands-on demo to test the temperature is highly advised.
In summary, the DeLonghi Maestosa EPAM960.75.GLM is an outstanding machine that delivers a near-perfect automated coffee experience. Its minor imperfections are only notable because of its flagship status and price. For most buyers within its target market, it will be a transformative and deeply satisfying purchase. To explore current pricing and availability, check DeLonghi Maestosa EPAM960.75.GLM on Amazon.