DeLonghi Nespresso Lattissima EN560.W (White) Review: Introduction
Combining the convenience of single-serve pods with the luxury of an integrated milk system, the DeLonghi Nespresso Lattissima EN560.W (White) aims to be the ultimate one-touch home café. This detailed DeLonghi Nespresso Lattissima EN560.W (White) review compiles feedback from 17 users to assess whether this sleek machine delivers consistent quality or is plagued by the common pitfalls of pod-based systems. With a moderately positive average rating of 3.8 out of 5 stars—comprising 8 five-star reviews, 3 four-star reviews, and 6 more critical reviews—the EN560.W inspires both loyalty and notable frustration. This article will examine why many users are evangelical about its ease and quality, while dissecting the recurring complaints about milk frother reliability and drink temperature. Whether you’re a daily latte drinker or seeking an upgrade from a basic pod machine, this DeLonghi Nespresso Lattissima EN560.W (White) review provides the crucial insights for your decision.
Key Features of DeLonghi Nespresso Lattissima EN560.W (White)
The DeLonghi Nespresso Lattissima EN560.W (White), often marketed as the “Lattissima Touch,” is a pod-based espresso machine with a fully integrated automatic milk frother. Its defining feature is the removable milk carafe that can be stored in the refrigerator, designed for freshness and easy cleaning. The machine uses Nespresso OriginalLine capsules, offering a wide variety of coffee blends. Operation is centered around a one-touch button panel for popular drinks like espresso, lungo, cappuccino, and latte macchiato, automatically delivering the correct coffee volume and milk texture. It includes an automatic cleaning function for the milk circuit and a 19-bar high-pressure pump for espresso extraction. The rear-mounted water tank is a noted design improvement over older models. Understanding this feature set is key to this DeLonghi Nespresso Lattissima EN560.W (White) review, as the integrated milk system is both its greatest appeal and most frequent point of failure.
DeLonghi Nespresso Lattissima EN560.W (White) review: Pros & Cons
Based on the collective experience of 17 owners, the strengths of the Lattissima EN560.W are clear, but so are its potential deal-breaking weaknesses.
Pros
- Extreme Convenience and Ease of Use: The most celebrated feature. Users love that with “a touch of a button,” they get a complete milk-based coffee without any manual frothing or pouring. It makes mornings “very easy.”
- Good Quality, Consistent Coffee: Many users praise the “excellent,” “robust,” and “tasty” coffee it produces, noting it’s far superior to instant coffee or jarred grounds.
- Integrated, Easy-Clean Milk System: The removable milk carafe is a major hit. Users find it “so easy to clean,” doesn’t “take effort at all,” and can go “straight in the fridge with the leftover milk.”
- Space-Saving and Stylish Design: The all-in-one design eliminates the need for a separate frother. The white finish is appreciated, and the rear water tank is easier to fill and monitor.
- Cost Savings vs. Café Coffee: Multiple reviews highlight significant savings by replacing daily café visits. One user stated they haven’t “spent my money on Coffee at the shops since I’ve bought it!”
- Self-Cleaning Milk Function: The automatic rinse of the milk spout after each use is noted as a helpful feature that reduces manual cleaning.
Cons
- Milk Frother Reliability Issues: This is the most severe and common complaint. Multiple users report the frother failing entirely within months, with some needing multiple replacements. One called it a “dud.”
- Excessive Froth for Some Drinks: Users wanting flat whites or lattes complain the milk is “always too frothy,” producing a drink more akin to a cappuccino, with limited adjustment options.
- Coffee Temperature Can Be Low: Several reviewers note the coffee is not hot enough, with one stating a 15-second microwave fix is needed. This is a recurring flaw for a machine at this price point.
- Poor Instructions and Complex Reset Process: The manual is criticized as “too hard to follow,” and resetting to “factory settings” is described as confusing and something that must be done “often.”
- Mechanical Fragility: At least one report exists of a critical part (the “pod crusher lever”) snapping off on the second use, indicating potential build quality issues.
- Frustrating Warranty and Repair Service: Users report slow repair times (over four weeks), an inability to get replacements under warranty, and unhelpful customer service from Nespresso.
- Ongoing Pod Cost: While saving on café visits, the cost of Nespresso capsules is noted as the “only issue” by one happy user, representing a continuous expense.
Customer Experience Analysis
The 17 reviews present a classic “works great when it works” narrative. The 8 five-star reviewers are often converts from older, leakier machines or basic pod systems, and they are effusive in their praise. They describe it as life-changing, essential, and a source of “perfect coffee every time.” One user owns three of these machines, stating, “Why spend $1000 when you don’t need to!” For them, the convenience and quality perfectly align.
The 3 four-star reviews are positive but acknowledge minor quirks, still firmly in the satisfied camp. The 2 three-star reviews are from disappointed upgraders; one wanted a better flat white, the other had frother issues with a replacement unit. They see the potential but feel let down by specific performance aspects.
The 3 two-star and 1 one-star reviews, however, describe deeply frustrating experiences dominated by mechanical failure and poor support. These users encountered broken levers, frothers that died within months, and a nightmarish warranty process that left them without a machine for weeks. The single one-star Verified Purchaser detailed being sent in circles by Nespresso support, with the machine repaired twice to no avail. It’s noteworthy that 5 reviews were from Verified Purchasers, with experiences spread across the 5-star, 4-star, and 1-star categories, adding significant credibility to the polarized feedback.
DeLonghi Nespresso Lattissima EN560.W (White) Performance Review
Performance-wise, this DeLonghi Nespresso Lattissima EN560.W (White) review finds a machine that excels at its core promise when operational. The convenience performance is top-tier. The one-touch system truly delivers a complete latte or cappuccino in under a minute, with automatic milk frothing and coffee extraction. The clean-up is minimal compared to traditional methods or separate frothers. For users seeking speed and simplicity, it performs admirably.
However, the technical and qualitative performance has notable flaws. The milk frothing, while convenient, lacks fine control, leading to drinks that are too frothy for those preferring a silkier flat white. The coffee temperature, as noted by several, can be lacking, which is a significant performance failure for a hot beverage machine. Most critically, the long-term reliability performance is questionable. The reports of frother failures and mechanical breakages suggest a product that may not withstand daily use over years, a concern given its premium positioning over basic Nespresso machines.
The descaling and reset processes, part of necessary maintenance performance, are also reported to be glitchy and poorly explained, adding frustration to the ownership experience.
Value for Money Assessment
The Lattissima EN560.W sits at the higher end of the Nespresso machine spectrum, thanks to its integrated milk system. Its value is heavily dependent on whether you receive a reliable unit.
For the 11 out of 17 users (65%) giving 4 or 5 stars, the value is excellent. They compare the cost not to a $100 drip machine, but to years of daily $5 café lattes. The machine pays for itself quickly in saved takeaway costs. One user who bought a refurbished model for $155 felt it was the “best decision I ever made – financially!” For them, the premium for the integrated system is completely justified by the daily convenience and quality.
For the 6 out of 17 users (35%) giving 3 stars or below, the value is poor to terrible. Those who experienced early failures feel they paid a premium for a feature (the milk frother) that broke quickly, and then faced poor support. The high upfront cost makes the breakdown especially galling, and the inability to easily get a refund or replacement under warranty destroys any sense of value.
Alternatives to DeLonghi Nespresso Lattissima EN560.W (White)
Given the reliability concerns highlighted in this DeLonghi Nespresso Lattissima EN560.W (White) review, considering alternatives is wise.
- For More Froth Control: The Nespresso Creatista series (by Breville) uses a traditional steam wand for milk, offering far greater control over texture and temperature, though it requires more skill.
- For a Simpler, Potentially More Reliable All-in-One: The Nespresso Vertuo Plus bundled with a separate Aeroccino frother separates the functions. If the frother breaks, you only replace a $50 accessory, not the entire machine.
- For a Different Pod Ecosystem with Milk: Explore machines from other systems, though be mindful of pod cost and availability compared to Nespresso’s widespread network.
Always check the latest user feedback for any model you consider. You can Check DeLonghi Nespresso Lattissima EN560.W (White) on Amazon for current pricing and to see if more recent reviews indicate improvements or persistent issues.
DeLonghi Nespresso Lattissima EN560.W (White) review: Final Verdict
The DeLonghi Nespresso Lattissima EN560.W (White) is a machine of great potential that comes with a tangible risk. Our final verdict is a qualified recommendation with strong caveats.
This machine is an excellent choice if: your top priority is maximum one-touch convenience for milk-based drinks, you primarily enjoy cappuccinos or don’t mind a frothy latte, and you purchase from a retailer with an excellent, no-hassle return and replacement policy. For the majority, it will likely provide delicious, quick coffee and save money versus café trips.
You should seriously consider alternatives if: you are particular about milk texture (especially for flat whites), demand very hot coffee, or are wary of potential mechanical failures. The risk of frother issues, while not universal, is significant enough to warrant caution.
In conclusion, this DeLonghi Nespresso Lattissima EN560.W (White) review finds a product that perfectly captures the promise of home café convenience but is let down by inconsistent build quality and support. If you proceed, do so as an informed buyer: ensure you have a strong safety net via your retailer’s policy, and be prepared for the possibility that the machine’s most convenient feature could also be its Achilles’ heel.